Refund policy

Return & Exchange Policy

We gladly accept returns within 30 days of delivery or in-store purchase.

Online orders are eligible for a refund to the original form of payment.

In-store purchases are eligible for store credit only.

Items must be unworn, unused, and in original condition with tags attached. Proof of purchase is required.

To initiate a return, please email info@sonoranrose.com. Returns must be approved prior to being sent back.

 

Damages & Issues

Please inspect your order upon arrival. If you receive a defective, damaged, or incorrect item, contact us promptly so we can make it right.

Return shipping will be provided for defective or incorrect items. For all other returns, customers are responsible for return shipping costs.

 

Final Sale

The following items are final sale and not eligible for return or exchange:

Jewelry, clearance or sale items, formal wear (including sequins, rhinestones, velvet, or pearl detailing), swimwear, undergarments, beauty products, perishable goods, custom or personalized items, and gift cards.

 

Exchanges

To ensure availability and the fastest service, we recommend placing a new order once your return has been approved.